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Guarantee Quick Query
Resolution with Multi-level IVR

Guarantee Quick Query
Resolution with Multi-level IVR

Provide your customers with rich customer experience by integrating your telephony system with IVR. An IVR answers all the incoming calls with its auto-receptionist feature. You can personalise customers’ calling experience by playing a pre-recorded welcome message to greet your callers.

By using IVR in your business, you can attend to your customers 24*7. Self-service option let your callers resolve their query without any assistance. This automation reduces the workload of your agents and gives callers a speedy way to resolve queries. Skill-based routing eases the calling process by intelligently forwarding the call to the best-suited agent. You can also quickly scale your telephony system on-demand without having to worry about the added infrastructure or price. With sticky agent feature, callers can connect to the same agent they earlier had a conversation with. This feature provides quick and quality query resolution to customers. Integrating your telephony system with CRM facilitates an error-free and smooth customer experience. On Mobishastra comprehensive real-time dashboard you can track and monitor all your live calls and agents. You can even whisper or barge in the ongoing call to assist your agents. And with our affordable plans, you are ensured to yield maximum return on investment.

FEATURES
Delivering Best-in-class IVR Solution

Unmatched Global Coverage
Call Recording

Keep a check on customer
service quality by automatically
recording every customer
conversation.

Unmatched Global Coverage
Multi-level

Add multiple levels into your
IVR seamlessly and customise
every level with different
recordings and menu options.

Unmatched Global Coverage
Sticky Agent

Connect with the same agent
every time your customer
contact customer service and
ease up their calling process.

Unmatched Global Coverage
Auto-Receptionist

Answer every customer call
automatically by greeting the
caller with a warm welcome
message.

Unmatched Global Coverage
Call Barging

Train and help your agents by silently listening to all customer conversations without letting the customers know.

Unmatched Global Coverage
Skill-Based Routing

Route the caller to the most-skilled agent for the query and ensure a quick and efficient resolution.

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BENEFITS
Delivering Value for Money

Easy Scalability
Easy
Scalability

Instantly add or remove calling channels on request without worrying about the infrastructure or other costs.

User-friendly Web Portal
User-friendly
Web Portal

Smoothly navigate through the web portal and easily configure your IVR structure with easy-to-understand menu options.

Live Call Monitoring Dashboard
Live Call
Monitoring Dashboard

View the live status of your active, on-hold and hung-up calls on a comprehensive real-time dashboard.

Round the Clock Support
Round the
Clock Support

Contact our support team any time of the day over email, chat or call and get instant support from our expert agents.

No Setup Required
No Setup
Required

Get started with your services by using our web portal and eliminate the need for hardware installation.

CRM Integrations
CRM
Integrations

Integrate your telephony system with CRM to synchronise data across channels and perform in-depth analysis.

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WHY CHOOSE MOBISHASTRA

Best-in-Market Pricing
Best-in-Market
Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment.

99.99% Uptime Guarantee
99.99% Uptime
Guarantee

Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.

End-to-End Customer Service
End-to-End
Customer Service

From research to post-purchase assistance, we ensure hassle-free customer service.

Enhanced Customer Support
Enhanced Customer
Support

Get enhanced live assistance from our product experts over email, chat and call.

API Integrations
API Integrations

Innovate your business solutions with CRM and other third-party application integration.

Cloud Telephony Suite
Cloud Telephony
Suite

Get access to fully functional cloud telephony suite along with free SMS & call credits.