Keep a check on customer
service quality by automatically
recording every customer
Add multiple levels into your
IVR seamlessly and customise
every level with different
recordings and menu options.
Connect with the same agent
every time your customer
contact customer service and
ease up their calling process.
Answer every customer call
automatically by greeting the
caller with a warm welcome
Train and help your agents by silently listening to all customer conversations without letting the customers know.
Route the caller to the most-skilled agent for the query and ensure a quick and efficient resolution.
Instantly add or remove calling channels on request without worrying about the infrastructure or other costs.
Smoothly navigate through the web portal and easily configure your IVR structure with easy-to-understand menu options.
View the live status of your active, on-hold and hung-up calls on a comprehensive real-time dashboard.
Contact our support team any time of the day over email, chat or call and get instant support from our expert agents.
Get started with your services by using our web portal and eliminate the need for hardware installation.
Integrate your telephony system with CRM to synchronise data across channels and perform in-depth analysis.
Get high-quality cloud telephony suite with minimal effort and cost investment.
Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.
From research to post-purchase assistance, we ensure hassle-free customer service.
Get enhanced live assistance from our product experts over email, chat and call.
Innovate your business solutions with CRM and other third-party application integration.
Get access to fully functional cloud telephony suite along with free SMS & call credits.